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Technical Requirements
Our consultants guide you through the technical decisions, including:
Online help formats
Server vs. client side
Context sensitive vs. stand
alone
Online Help Projects
Crow Information Design projects include the following online help systems:
Hospital orders and results
charting software
State agency administration
of USDA programs
School district participants
in USDA programs
See our Clients & Projects page for more information.
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Users Expect Online Help
Online help adds value to your
application and has many advantages over other types
of user assistance tools:
Just-in-time support is a click away
Updates are applied electronically without
relying on end-user action
Hyperlinked content provides easy
navigation to related topics
Help System Content
We design your online help system as the primary user support
for your software with the following types of information:
Conceptual overviews prepare users with background information
Procedures provide step-by-step instructions for completing tasks
Reference information provides tips, tricks, and warnings that
build user mastery
Designed for Your User Audience
We design your online help system to meet the needs of your users and your software.
An audience analysis defines the characteristics of your users
A task analysis defines how each user class uses your software
With this information, our consultants design your online help system to meet the needs of
beginner, intermediate, and advanced users. Our design anticipates
user questions, focuses on need-to-know information, and organizes
content to support user tasks.
Investment Leverage with Single Sourcing
We leverage your documentation so you get the most return on
your investment.
Use your existing documentation as the starting point for your online help system
Avoid repeating content in multiple locations to make updates easier
Provide online help system content for other uses such as training manuals and
marketing materials
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